Shipping and Return Policy
At ByteTech Innovation, we strive to provide reliable shipping and a seamless return experience. Please review our shipping and return policies below to understand your options when shopping with us.
Shipping Policy
Delivery Locations
We ship to all regions within Zambia. For international orders, please contact us directly at mailto:info@bytetechinnovation.com to confirm availability.
Shipping Methods and Charges
We offer standard shipping and express shipping options.
Shipping costs vary based on the size, weight, and destination of your order. Final shipping charges will be displayed at checkout.
Estimated Delivery Times
Standard Shipping: 5-7 business days.
Express Shipping: 2-3 business days.
Delivery times may vary due to factors beyond our control, such as weather or courier delays.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Shipping Restrictions
Certain items may have shipping restrictions due to size, weight, or local regulations.
Some products may require additional handling time.
Lost or Damaged Packages
If your order is lost or arrives damaged, please notify us within 48 hours of receipt by contacting mailto:info@bytetechinnovation.com.
Return Policy
Eligibility for Returns
Items can be returned within 14 days of delivery.
Products must be in their original condition, unused, and in the original packaging, with all tags and accessories included.
Sale items or custom orders are not eligible for returns unless defective.
How to Initiate a Return
To initiate a return, follow these steps:
Contact us at : info@bytetechinnovation.com with your order number and reason for return.
Our team will guide you through the return process and provide a return shipping label if applicable.
Refunds
Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned item.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you wish to exchange an item, contact us at : info@bytetechinnovation.com. Exchanges are subject to product availability.
Non-Returnable Items
The following items are non-returnable:
Perishable goods.
Used or damaged items not caused by shipping.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Contact Us
For any questions or assistance with shipping or returns, please reach out to us:
Email : info@bytetechinnovation.com
We are committed to providing a smooth shopping experience and appreciate your trust in ByteTech Innovation!